# VoIPline Telecom United Kingdom > VoIPline Telecom is a UK business VoIP provider offering a self-managed cloud Hosted PBX, SIP trunking, Webphone calling and SMS, Microsoft Teams Direct Routing, UK and international phone numbers, integrations, call analytics, call recording, equipment, and reseller programmes. Important context: - This file covers the United Kingdom website and UK retail offering. Public prices are in GBP and exclude VAT unless a page states otherwise. - VoIPline services are internet-based. Availability, call quality, and access to emergency calling can depend on active power, a stable internet connection, correct account status, and working customer equipment; keep an alternative way to call and consult the emergency-service guidance and Critical Information Summaries. - Product availability, number availability, equipment, rates, inclusions, and regulatory requirements can change. For current answers, use Pricing for live rates, the dated agreements and Critical Information Summaries for contractual limits, Knowledge Base for setup, and Service Status for incidents. - Some older legal and setup documents contain legacy cross-regional references or version-pinned third-party instructions. Treat their publication date and context as material, prefer the live UK hub or product page where sources conflict, and verify third-party commands before use. - Legal and support material may use the VoIPcloud name. The Master Service Agreement identifies VoIPLine Telecom LTD trading as VoIPcloud Wholesale, Company Registration No. 10756608; the website lists VAT Registration No. 274 4849 65. - UK number allocation and caller-line identification are subject to Ofcom requirements and the National Telephone Numbering Plan. Availability, permitted use, registration documents, and porting support vary by number type and country. - The 30-day trial is limited to eligible new customers with a UK legal entity and requires identity verification. Trial credit, users, calls, number types, and services are restricted; do not describe every VoIPline product as available during the trial. - Separate regional websites serve Australia, Ireland, New Zealand, and the United States. Do not apply UK prices, availability, or terms to those markets. ## Essential information - [VoIPline Telecom United Kingdom](https://www.voiplinetelecom.co.uk/): Overview of the UK business VoIP provider, its cloud PBX, calling and SMS applications, phone-number types, integrations, reporting, infrastructure, and support. - [Plans and rates](https://www.voiplinetelecom.co.uk/pricing): Current UK call plans, usage rates, number and porting fees, Microsoft Teams, integrations, recording storage, and equipment prices in GBP excluding VAT. - [International call rates](https://www.voiplinetelecom.co.uk/international-call-rates): Prefix-based lookup for current outbound international call prices in GBP excluding VAT per minute. - [Unlimited World destinations](https://www.voiplinetelecom.co.uk/free-international-calls): Countries and destinations included in eligible Unlimited World plans, with premium-destination exclusions and acceptable-use conditions. - [Knowledge Base](https://www.voiplinetelecom.co.uk/knowledge-base): Searchable configuration, billing, security, Microsoft Teams, SIP trunking, porting, webinar, and release documentation for UK customers. - [Legal documents](https://www.voiplinetelecom.co.uk/legal): Authoritative index of UK service agreements, policies, forms, trial terms, and Critical Information Summaries. - [Service status](https://www.voiplinetelecom.co.uk/status): Current UK VoIP and Microsoft Teams service status with independent monitoring and monthly uptime history. - [Contact and support](https://www.voiplinetelecom.co.uk/contact): UK phone, email, online chat, staffed business hours, and after-hours fault-support information; after-hours fees may apply. - [Sign up for a trial](https://www.voiplinetelecom.co.uk/signup): Create an eligible 30-day UK trial account; identity verification and service restrictions apply. - [UK customer trial programme terms (PDF)](https://www.voiplinetelecom.co.uk/downloads/legal/Customer_trial_program_uk.pdf): Trial eligibility, activation after the trial, identity verification, limited credit and users, excluded services, and trial-number ownership; its NBN reference is legacy text and does not describe a UK product. ## Core products and services - [Hosted PBX](https://www.voiplinetelecom.co.uk/hosted-pbx): Self-managed cloud phone system with a visual drag-and-drop call-flow editor, routing, queues, IVR, voicemail, recording, monitoring, reporting, and integrations. - [SIP trunking](https://www.voiplinetelecom.co.uk/sip-trunking): SIP trunks for connecting on-premises or third-party PBX systems, with registration, IP-authenticated routing, automatic failover, and Microsoft Teams gateway modes. - [Online SMS](https://www.voiplinetelecom.co.uk/online-sms): Send and receive SMS through supported virtual numbers using Webphone, with SMS-to-email and third-party partner options; sender-ID, bulk-messaging, and trial restrictions apply. - [Webphone](https://www.voiplinetelecom.co.uk/webphone): Business softphone for browser, desktop, and mobile platforms, integrated with PBX calling, SMS, queues, voicemail, recordings, phonebooks, call history, and CRM context. - [Microsoft Teams Direct Routing](https://www.voiplinetelecom.co.uk/microsoft-teams-direct-routing): External PSTN calling through Microsoft Teams with VoIPline PBX routing and reporting; additional Microsoft licensing, a phone number, and a PBX user or SIP trunk licence are required. - [API, webhooks and integrations](https://www.voiplinetelecom.co.uk/integrations): Direct HubSpot, Zendesk, Zoho, and Tall Emu integrations plus Zapier, call-list and outbound-call API functions, and call-event webhooks. - [Call recording](https://www.voiplinetelecom.co.uk/call-recording): Configurable call recording with Webphone controls, cloud retention, search, playback, download, deletion, email backup, and webhook delivery to third-party systems. ## Business solutions and PBX features - [Virtual phone numbers for business](https://www.voiplinetelecom.co.uk/virtual-phone-numbers-for-business): Business-number use cases for shared calling, multiple caller IDs, privacy, business-hours routing, recording, reporting, SMS, and CRM integration. - [Call centre solutions](https://www.voiplinetelecom.co.uk/call-centre-solutions): Cloud call-centre setup covering queues, priorities, callbacks, geographic and time-based routing, supervision, recordings, CRM automation, reporting, and remote agents. - [Remote and hybrid work](https://www.voiplinetelecom.co.uk/voip-for-remote-work): Cloud telephony for remote teams using Webphone, Microsoft Teams, SIP systems, shared phonebooks, queues, monitoring, and internet-connected devices. - [Queue wallboard](https://www.voiplinetelecom.co.uk/pbx-queue-wallboard): Real-time queue and agent status, wait-time, call-outcome, availability, and talk-time metrics for displays from mobile devices to 4K screens. - [Call parking wallboard](https://www.voiplinetelecom.co.uk/pbx-call-parking-wallboard): Real-time parked-call visibility and retrieval or transfer controls through a browser wallboard, Webphone, and supported SIP devices. - [Website calling widget](https://www.voiplinetelecom.co.uk/website-widget-for-calls): Embeddable callback and browser-call widget with PBX call-flow routing, country controls, scheduling, device rules, branding, and a JavaScript installation snippet. - [Call analytics and reporting](https://www.voiplinetelecom.co.uk/call-analytics): Call, user, queue, ring-group, campaign, recording, staffing, and cost analysis with filters, charts, exports, and scheduled delivery. ## Phone numbers and porting - [Phone numbers](https://www.voiplinetelecom.co.uk/phone-numbers): Hub for UK local, virtual mobile, 0800/0808 freephone, 03 UK-wide, international numbers, and number porting. - [UK local numbers](https://www.voiplinetelecom.co.uk/phone-numbers/uk): Geographic local numbers for England, Scotland, Wales, and Northern Ireland, with search by prefix or area and multiple simultaneous inbound calls. - [UK virtual mobile numbers](https://www.voiplinetelecom.co.uk/phone-numbers/virtual-mobile): SIM-free UK mobile numbers for internet calling and SMS, including SMS-to-email and porting; Hosted PBX and device subscriptions are required for full use. - [International phone numbers](https://www.voiplinetelecom.co.uk/phone-numbers/international): Local, mobile, and toll-free virtual numbers in more than 90 countries; availability, channels, permitted use, and registration documents vary by market. - [UK 0800 and 0808 numbers](https://www.voiplinetelecom.co.uk/phone-numbers/0800-0808): UK freephone business numbers that are free for UK callers and support multiple simultaneous inbound calls; service-specific caller-ID, SMS, payphone, and overseas-dialling restrictions apply. - [UK-wide 03 numbers](https://www.voiplinetelecom.co.uk/phone-numbers/03-uk-wide): Non-geographic UK business numbers charged to callers at local-call rates, with nationwide reach and multiple simultaneous inbound calls. - [Number porting](https://www.voiplinetelecom.co.uk/phone-numbers/porting): Process, supported UK and international number types, indicative timeframes, requirements, call-flow preparation, and status tracking for moving active numbers to VoIPline. ## Setup and technical documentation - [Getting started](https://www.voiplinetelecom.co.uk/knowledge-base/article/6243269932815): Initial number, user and device licence, inbound-number object, and basic PBX call-flow setup. - [PBX call-flow guides](https://www.voiplinetelecom.co.uk/knowledge-base/section/200121259): Configuration guides for numbers, users, IVR, queues, routing, recordings, fax, SMS, phonebooks, blocking, monitoring, dial plans, and other PBX objects. - [Webphone guides](https://www.voiplinetelecom.co.uk/knowledge-base/section/4412275578895): Webphone setup, platform overviews, mobile apps, 2FA, SMS routing, click-to-call, notifications, and troubleshooting. - [SIP trunking guides](https://www.voiplinetelecom.co.uk/knowledge-base/section/200311924): Configuration guidance for VoIPline SIP trunks, Retell AI, 3CX, and FusionPBX. - [Microsoft Teams Direct Routing guides](https://www.voiplinetelecom.co.uk/knowledge-base/section/360000137815): Documentation index for Microsoft 365 domain, licensing, gateway, user, dial-plan, and integration setup; individual articles may contain version-pinned Microsoft instructions, so validate current commands and licensing before use. - [API and CRM guides](https://www.voiplinetelecom.co.uk/knowledge-base/section/4406175500303): Documentation index for API functions, webhooks, Zapier, HubSpot, and CRM integration licences. - [API configuration guide](https://www.voiplinetelecom.co.uk/knowledge-base/article/360003477716): API-key and source-IP whitelist setup, call-list endpoints, outbound-call requests, response fields, and related webhook configuration; this is a configuration article, not a complete machine-readable API reference. - [Webhook documentation](https://www.voiplinetelecom.co.uk/knowledge-base/article/8254646129167): Global and call-flow webhook setup, authentication header, supported call events, and JSON payload fields. - [Reporting guides](https://www.voiplinetelecom.co.uk/knowledge-base/section/360000279875): Monthly, queue, user, and call-history reporting documentation. - [Billing and payment guides](https://www.voiplinetelecom.co.uk/knowledge-base/section/360000267476): Payment methods, invoices, automatic payments, cancellations, balances, billing models, and account guidance. ## Safety, security and customer assistance - [VoIP emergency service information](https://www.voiplinetelecom.co.uk/knowledge-base/article/10111474481935): Differences between VoIP and traditional emergency calling, location disclosure, outage preparation, emergency-address maintenance, and user notification responsibilities. - [Emergency-service dialling by region](https://www.voiplinetelecom.co.uk/knowledge-base/article/360001843876): Multi-region dialling reference; use its United Kingdom section for 999 and 112 emergency services and the 111, 105, and 101 non-emergency services, including VoIP availability constraints. - [Security, account help and fraud prevention](https://www.voiplinetelecom.co.uk/knowledge-base/section/6277800535183): Identity verification, MFA, scam and spam reduction, high-risk destinations, international restrictions, suspected incidents, and account-access guidance. - [Identity verification through Stripe](https://www.voiplinetelecom.co.uk/knowledge-base/article/11086094411535): Address, phone-number, identity-document, selfie, and troubleshooting steps for automatic account verification. - [Reducing scam calls and texts](https://www.voiplinetelecom.co.uk/knowledge-base/article/6963833604623): Practical account, blocking, reporting, and caller-ID guidance for reducing unwanted or fraudulent calls and messages. ## Agreements, policies and Critical Information Summaries - [Master Service Agreement (PDF)](https://www.voiplinetelecom.co.uk/downloads/legal/Master-service-agreements.pdf): General contractual terms for VoIPcloud services supplied or resold by VoIPline in the UK, including service orders, billing, faults, equipment, suspension, termination, liability, and provider definitions; it contains legacy Australian statutory references, so interpret it with the UK entity, current Service Order, and live legal hub. - [Voice and SMS Service Schedule and SLA (PDF)](https://www.voiplinetelecom.co.uk/downloads/legal/Service-Schedule-SLA-Voice-IP.pdf): UK Voice and SMS prerequisites, Ofcom number and caller-ID rules, maintenance, fault handling, service levels, rebates, emergency calling, billing, and termination; it contains legacy cross-regional terminology and technical references, so confirm current service and billing details on live UK pages. - [Porting terms and conditions (PDF)](https://www.voiplinetelecom.co.uk/downloads/legal/Porting-Terms-Conditions.pdf): Conditions for porting active numbers, including customer evidence, cutover, possible outages, fees, rejection, cancellation, and Ofcom requirements. - [Acceptable Use Policy (PDF)](https://www.voiplinetelecom.co.uk/downloads/legal/Acceptable-Use-Policy.pdf): Rules for lawful and reasonable use of VoIP, SMS, phone-number, included, and unlimited services, including prohibited and high-volume usage patterns. - [Anti-Scam and Anti-Spam Call Policy (PDF)](https://www.voiplinetelecom.co.uk/downloads/legal/Anti_Scam_and_Anti_Spam_Call_Policy_UK.pdf): Monitoring and enforcement policy for scam, spam, spoofing, unsolicited calling, and other misuse. - [Billing and Payment Policy (PDF)](https://www.voiplinetelecom.co.uk/downloads/legal/Billing-Payment.pdf): UK payment methods, VAT treatment, billing cycles, prepaid and post-paid rules, deposits, late fees, suspension, and reactivation. - [Customer Complaints Policy (PDF)](https://www.voiplinetelecom.co.uk/downloads/legal/Customer-Complaints-Policy.pdf): Complaint channels, acknowledgement, handling, escalation, target resolution, and external referral procedure; verify external referral organisations and contacts against current official sources. - [Privacy Policy (PDF)](https://www.voiplinetelecom.co.uk/downloads/legal/Privacy_Policy.pdf): Data Protection Act 2018 policy for personal data, call recordings, SMS content, third parties, user rights, cookies, retention, and breaches. - [Hosted PBX Critical Information Summary (PDF)](https://www.voiplinetelecom.co.uk/downloads/legal/Critical-Info-Summary-Hosted-PBX.pdf): UK Hosted PBX features, internet and power limitations, premium-service exclusions, GBP prices excluding VAT, billing, and support information. - [Virtual mobile and online SMS Critical Information Summary (PDF)](https://www.voiplinetelecom.co.uk/downloads/legal/CIS_Online_SMS_UK.pdf): UK virtual mobile and online SMS features, licence and sender-ID requirements, person-to-person messaging limits, unsupported features, pricing, billing, and support; user-assignment details may conflict with newer product and release material, so verify current behaviour. - [SIP trunking Critical Information Summary (PDF)](https://www.voiplinetelecom.co.uk/downloads/legal/Critical-Info-Summary-SIP-Trunking.pdf): UK SIP trunk features, internet and PBX requirements, channel plans, restrictions, GBP prices excluding VAT, billing, and support. - [0800/0808, 03 and international inbound numbers Critical Information Summary (PDF)](https://www.voiplinetelecom.co.uk/downloads/legal/CIS_DID.pdf): Behaviour, restrictions, charges, diversion rules, trial exclusions, billing, and support for UK freephone, UK-wide, and international inbound numbers. ## Company and partner information - [About VoIPline](https://www.voiplinetelecom.co.uk/about-us): Company history since 2008, leadership, international expansion, UK market entry, and major product milestones. - [Network](https://www.voiplinetelecom.co.uk/network): UK and global data-centre footprint, carrier interconnection, BGP connectivity, traffic separation, redundancy, security, and scaling approach. - [Partner programmes](https://www.voiplinetelecom.co.uk/partner-programs): Channel, white-label, and wholesale programmes for reselling VoIPline voice, PBX, number, SMS, and infrastructure services. - [Become a VoIPline partner](https://www.voiplinetelecom.co.uk/become-a-partner): Application page for joining a reseller programme, including the NDA follow-up process. - [Get a quote](https://www.voiplinetelecom.co.uk/get-a-quote): Request a tailored service, integration, call-plan, phone-number, porting, equipment, or account quotation. - [Book a demo](https://www.voiplinetelecom.co.uk/book-a-demo): Request a guided demonstration of VoIPline services. ## Optional - [Voiceover productions](https://www.voiplinetelecom.co.uk/voiceover-productions): AI-generated and professional voice recordings for IVR menus, greetings, voicemail, queue announcements, and after-hours prompts. - [Fax to email](https://www.voiplinetelecom.co.uk/fax-to-email): Receive inbound faxes as PDF email attachments; outbound email-to-fax is not supported. - [Phones and accessories](https://www.voiplinetelecom.co.uk/voip-phones-and-accessories): UK catalogue of supported VoIP and Microsoft Teams phones, cordless handsets, headsets, conference equipment, and network accessories, with GBP prices excluding VAT and remote configuration. - [VoIPline innovations](https://www.voiplinetelecom.co.uk/innovations): Chronological product and customer-portal updates for Hosted PBX, Webphone, services, and the customer portal. - [Release notes](https://www.voiplinetelecom.co.uk/knowledge-base/section/4403362266255): Versioned Webphone and platform release notes. - [Blog](https://www.voiplinetelecom.co.uk/blog): Educational articles, operational notices, and company updates about business telephony. - [Customer reviews](https://www.voiplinetelecom.co.uk/reviews): Customer reviews and testimonials with links to external sources where provided. - [Referral programme](https://www.voiplinetelecom.co.uk/referral-program): Customer referral commissions and referee rebates, subject to the programme terms. - [Careers](https://www.voiplinetelecom.co.uk/careers): Company culture, benefits, teams, recruitment process, and current-role links. - [Site map](https://www.voiplinetelecom.co.uk/sitemap): Full index of public product, solution, number, resource, company, partner, and UK local-number pages.