We are VoIPline
At VoIPline, we're proud to stand out. We started in 2008 as a small IT support company working in a garage in Werribee, Australia, driven by a vision to create the phone system we and others needed. That vision remains at the heart of everything we do. Our goal is to empower customers with unified communications and automation tools that make business simpler.
Our leaders
Nikolay Tretiachenko
Co-founder and CEO
Nikolay has nearly two decades of experience in the telecom industry. He founded his first IT company at
23 years old and later, in 2008, co-founded VoIPline with his business partner Yury Kirsanov.
Recognising the growing demand for simpler,
more re-sellable VoIP business phone systems, Nikolay led the creation of the VoIPline platform.
Today, as the Chief Executive Officer of VoIPline, he drives the strategic direction and future growth of the
company, which has transformed from a small IT support business into an industry leader with global reach.
Nikolay holds a Master of Applied Science in Information Technology from RMIT Melbourne, and he manages a
diverse portfolio of companies across multiple industries.
Yury Kirsanov
Co-founder and CTO
Yury has been working in the telecommunications industry since 2001, bringing decades of
expertise in software and database development, IT infrastructure administration, and VoIP technologies.
As a co-founder of VoIPline in 2008, he has served as Chief Technology Officer from the start.
Yury played a pivotal role in building the VoIP backbone for VoIPline and, alongside Nikolay, developed the graphical
interface of the PBX system, as well as the highly automated and flexible billing system. With his strong technical
expertise, Yury oversees the company's technology, infrastructure, network management, and the implementation of new services.
He graduated from Moscow Engineering and Physics University with a
specialisation in real-time automated control
systems and holds numerous technical certifications, including Red Hat RHCT, Cisco CCNA and CCNP, Digium dCAA,
dCSE, dCSP, and AudioCodes ACA. His experience covers the design and management of large-scale multiservice networks,
including VoIP, IPTV, and connections to ISDN and PSTN networks.
Megan Campbell
Managing director
Megan has nearly two decades of experience in IT, telecom, and cybersecurity, managing teams across multiple countries that
supported a range of IT services including Bitdefender, Kaspersky, JB HI-FI, The Good Guys, and more. She took on
her first leadership role at just 19 and joined VoIPline in early 2020. With a focus on building a collaborative and
supportive work environment, Megan played a key role in shaping the strong culture we have at VoIPline today.
As Managing Director, she oversees human resources, daily operations, compliance and financial control of the company. Megan holds
a Bachelor of Management in Business with a major in organisational psychology from Deakin University.
She’s commercially minded, passionate about helping people grow, and creatively solves management challenges while keeping people at the heart of her decisions.
Anton Bashutkin
Service desk team leader
Anton has nearly two decades of experience in telecommunications, managing and working with international teams. His expertise spans sales, delivery, support, operations, compliance, and quality assurance. He joined VoIPline in early 2021 as the Service Desk Team Leader. In this role, Anton oversees customer communication, service desk operations, compliance, and team management. He also leads our support departments, including number porting, delivery, billing, and service desk. Anton is commercially minded, passionate about guiding teams toward achieving company goals, and excels at solving technical challenges with a customer-first approach.
Our story
VoIPline is founded
Nikolay Tretiachenko and Yury Kirsanov founded VoIPline in Werribee, Australia, marking the beginning of our journey.
Becoming carrier-independent
Through substantial investments in financial resources and infrastructure, we secured our own autonomous system numbers. This independence allows us to negotiate better supplier deals and offer our customers more competitive pricing.
Launch of our multi-tenant PBX
We introduced a drag-and-drop PBX graphical interface, enabling users to configure their phone systems with flexibility and ease—no technical skills required.
Expansion to New Zealand and the United Kingdom
VoIPline establishes services in both New Zealand and the United Kingdom.
Launch of partner programs
We introduced partner programs and welcomed our first partner, empowering partners to offer VoIPline services to their own customers.
Direct routing for Microsoft Teams
This integration enables users to fully utilise our phone system within the Microsoft Teams app for seamless calling.
SMS over the Internet
We added an option to forward incoming SMS messages from SMS-enabled numbers to multiple email addresses at once, making sign-ups and 2FA much easier for businesses. With the advent of Webphone, a full-featured SMS messenger was introduced.
Open integration system
We introduced our API and webhooks and have since expanded with additional direct integrations for third-party CRMs, ticketing systems, and Zapier.
Expansion to Ireland and the United States
VoIPline establishes operations in Ireland and the United States, extending our global footprint.
Brand new customer portal
We have completely rebuilt the customer portal from the ground up. This includes not only an updated design but also new features, which we continue to expand with every update. Ordering services, managing balances, and viewing reports—we strive to make all of these tasks as convenient as possible, because we use the portal ourselves every day.
Introducing the Webphone app
We developed a feature-rich Webphone app tailored for business users, available on web browsers and all major platforms, enhancing communication convenience.
Call parking wallboard
To make it easier to track parked calls, we have developed a separate wallboard page. It can be accessed from any device with a browser—from a mobile phone to a 4K TV. Additionally, we have deeply integrated call parking into the Webphone, making it simple and convenient to both send calls to parking and retrieve them.
Completely updated PBX system
The PBX configuration system has been completely redesigned based on the experience gained since its launch in 2016. The interface now matches the entire customer portal and the Webphone. Navigation has become much more convenient, especially for large call flows. Each object has been rebuilt to make its configuration more logical, simpler, and clearer.
New queue wallboard
We have relaunched the queue wallboard. While the layout remains similar, it features a new design and new functionality. These include the ability to set colours for each queue, an added queue filter, an interface that adapts from SD to 4K, and highlights for moments when agents are completely busy or unavailable to take calls.