Hosted Call Centre Solutions | 14-Day Free Trial

Use our Hosted PBX or SIP Trunking service
together with low call centre rates

Hosted PBX
Call Centre Edition
SIP Trunks
for Call Centres

Call Centre A

^£4^.95

inc VAT

per user/per month

Subscription breakdown:

UK phone number (DDI)

£ 0.60

User license

£ 2.50

SIP or MS Teams device License

£ 1.85

Included call value

£ 0.00

ADVANCED PBX features

£ 0.00

£4.95

Call rates (inc VAT):

UK Landline
(01, 02)

0.95p

p/min

UK Landline
(03, 056)

1.44p

p/min

UK mobile
(O2, 3, Vodafone, EE, Orange, Virgin mobile)

3.6p

p/min

UK 0800, 0808

FREE

p/min

Other destinations

Call Centre B

^£7^.95

inc VAT

per user/per month

Most popular

Subscription breakdown:

UK phone number (DDI)

£ 0.60

User license

£ 2.50

SIP or MS Teams device License

£ 1.85

Included call value

£ 3.00

ADVANCED PBX features

£ 0.00

£7.95

Call rates (inc VAT):

UK Landline
(01, 02)

0.90p

p/min

UK Landline
(03, 056)

1.32p

p/min

UK mobile
(O2, 3, Vodafone, EE, Orange, Virgin mobile)

2.9p

p/min

UK 0800, 0808

FREE

p/min

Other destinations

Call Centre C

^£14^.95

inc VAT

per user/per month

Subscription breakdown:

UK phone number (DDI)

£ 0.60

User license

£ 2.50

SIP or MS Teams device License

£ 1.85

Included call value

£ 10.00

ADVANCED PBX features

£ 0.00

£14.95

Call rates (inc VAT):

UK Landline
(01, 02)

0.85p

p/min

UK Landline
(03, 056)

1.20p

p/min

UK mobile
(O2, 3, Vodafone, EE, Orange, Virgin mobile)

1.9p

p/min

UK 0800, 0808

FREE

p/min

Other destinations

View our international call rates

FREE: Activation FREE: Advanced features

UK based service
infrastructure

Prices GBP inc VAT
Critical information summary (CIS)

Unused call value will be rolled over to next month and does not expire.
Unused call value cannot be transferred to any other user and is zeroed out if call plan is changed.
Per second billing for all UK destinations. No minimum call costs. Three decimal point rounding precision.

Designed with ease of use in mind, PBX allows you to have full control of complex call flow scenarios with an easy to understand block diagram. Our billing portal allows you to order phone numbers and licenses and get it instantly activated.

You are now in true control of your business communications.

Full feature set available
Advanced reporting including statistics about inbound/outbound calls per agent
Customisable outbound caller IDs
Use softphones or desk phones

Easily scalable - Pay for what you use
Call recording
IVR Menus
Call Queues
Location independent - Agents can be anywhere in the world

View all PBX features

Statistical Call Reports

Inbound Call Reports

You can select a date range and generate a report about all the inbound calls going to your business.

You will see statistics about how many calls were answered or missed and where those calls were coming from by caller ID. You can also save the generated reports as PDF or CSV files for further analysis.

Outbound Call Reports

You can select a date range and generate a report about all the calls made by your business.

You will see statistics about how many calls were made and how many were answered, busy or not answered (e.g. calls to 4420 – London or 44161 – Manchester etc.) You can also save the generated reports as PDF or CSV files for further analysis.

Daily Call Distribution

The daily call distribution report shows you statistics about the number of inbound and outbound calls made on each day of the chosen reporting period. This information includes busy and no answer call statistics, so that you can analyse the busy time periods and identify peak days for your business.

Hour of Day Call Distribution

The hour of day call distribution report shows the number of inbound and outbound calls made on each hour for the selected date period so that you can analyse the busiest time of day for your business, see when you have a shortage of staff to handle calls, and determine when is a quiet time of day for your business.

Monthly Call Volume

The monthly call distribution report reveals statistics about the number of inbound and outbound calls made during each month of the selected reporting period. This data includes busy and no answer call statistics, so that you can analyse the busy time periods and identify peak months for your business.

Reliable connectivity for your onsite phone system or dialer

The call plans listed below are better suited to businesses that make a lot of calls that have a very short duration. You are free to choose any call plan for your business, but if you run a call centre or a business where most of your calls are very short - you will be better off paying per minute rather than per call. Please note that the prices below are per minute, but rated per second.

99^p inc VAT GBP

Per channel per month
Guaranteed high quality caller ID enabled routes

Call Plans

inc VAT

UK landlines (01, 02) Price per minute, rated per second. No minimum call costs.

UK landlines (03, 056) Price per minute, rated per second. No minimum call costs.

UK mobiles (O2, 3, Voda, EE, Orange, Virgin mobile) Price per minute, rated per second. No minimum call costs.

Minimum monthly spend to UK destinations

SIP BASIC Call Centre

1.00p _p/min

1.56p _p/min

4.75p _p/min

^£0^.00

SIP 25 Call Centre

0.95p _p/min

1.44p _p/min

3.6p _p/min

^£25^.00

SIP 100 Call Centre

0.90p _p/min

1.32p _p/min

2.9p _p/min

^£100^.00

SIP 250 Call Centre

0.85p _p/min

1.20p _p/min

1.9p _p/min

^£250^.00

High call volumes?

We love competing! Give us a call, tell us your call volumes
and we will provide you with an unbeatable offer.

SIP Trunk Critical Information Summary

International Call Rates. Any unused call credit will expire each month at the end of your billing cycle. Per second billing. No minimum call costs. Three decimal point precision. Prices are in GBP inc VAT.

Number Porting

Keep your existing number

Porting your number to VoIPLine Telecom gives you the flexibility to move anywhere while still keeping the same number.
We support number porting from all major UK carriers.
While the number remains in active service and belongs to you it can be ported away to any other carrier.

In order to start your Number Porting application please sign into your account and click Porting TAB or sign up for your 14 day free trial

Local Number Porting

Porting fee (per number)£24 *

Maximum fee for a number range£120 *

Monthly hosting fee (per number per month)£0.60 *

Resubmission fee £24 *

* Please note - local number porting includes 01, 02, 03 prefixes.
Prices are inclusive of VAT.

Details: Porting of services from other carriers supplying PSTN, ISDN or VoIP services. Multiple numbers can be ported at the same time for a maximum one off charge of £120. Numbers must be on the same account and on the same porting application.
If incorrect information is supplied on the porting application and your porting is rejected, resubmission fee(s) will apply.
Prices in GBP inc VAT.

Toll Free (0800/0808) Porting

Porting to VoIPLine from another carrier£24 *

Porting out from VoIPLine to another carrierFree

Resubmission fee £24 *

* Please note - all prices are inclusive of VAT.
Information about available monthly hosting plans is published here.

Details: If incorrect information is supplied on the porting application and your porting is rejected, re-submission fee(s) will apply.

Porting of Overseas numbers

We support number porting in many other countries. For pricing information for porting of overseas number, please email support@voiplinetelecom.co.uk, specify the number you would like to port, origination Country and current service provider. We will then provide detailed information for porting procedures for the selected country.

Call centre VoIP solutions in the UK

Building your own call centre? You've come to the right place!

Hosted
PBX

SIP
Trunking

Professional
assistance

Use our Hosted PBX or SIP Trunking service
together with low call centre rates