Hosted Call Centre Solutions | 14-Day Free Trial

Inbound call campaigns

Support for 0800/0808 freephone, 03 UK-wide, local and mobile numbers with unlimited inbound channels

Multi-level IVR menus

Support of multi-level call queues

Queue wallboard - presenting live queue information

Unlimited call recording to email

Automated callback request feature

Advanced, feature rich cloud PBX functionality

Call listen and whisper functionality for agent training or quality control

Outbound call campaigns

Highly competitive call rates

User configurable caller IDs

User performance reporting

Unlimited call recording to email

CDR export functionality

Connect third-party dialer solutions via SIP trunk

Call listen and whisper functionality for agent training or quality control

Use our Hosted PBX or SIP Trunking service
together with low call centre rates

Hosted PBX
Call Centre Edition
SIP Trunks
for Call Centres

CC Value

^£11^.95

Per user/per month

Subscription breakdown:

UK local phone number (DDI)

£ 2.00

User licence

£ 2.10

Device licence

£ 1.85

Call plan subscription

£ 6.00

£ 11.95

Call rates:

UK landline (01, 02)

0.36p p/min

UK landline (03)

0.72p p/min

UK landline (56)

0.96p p/min

UK mobile
(O2, 3, Vodafone, EE, Orange, Virgin Mobile)

0.96p p/min

UK 0800, 0808

FREE

Critical information summary

Acceptable use policy applies to all call plans and services

All prices are in GBP ex VAT.
Published rates are per minute but billed per second with no minimum call costs. Call charges are rounded up to three decimal places.

FREE: Activation
FREE: Advanced features

UK service
infrastructure

SIP Line PAYG

^£0^.00

Per channel / per month

Call rates:

UK/Ireland landline

1p p/min

UK/Ireland mobile
(O2, 3, Vodafone, EE, Orange, Virgin mobile)

4.8p p/min

UK 0800, 0808

FREE

Purchased separately:

Additional inbound channel

£ 0.00 per month

UK local phone number

£ 2.00 per month

MS Teams Compatible

SIP Line Wholesale

^£2^.40

Per channel / per month

Call rates:

UK landline (01, 02)

0.36p p/min

UK landline (03)

0.72p p/min

UK landline (56)

0.96p p/min

UK mobile
(O2, 3, Vodafone, EE, Orange, Virgin mobile)

1.1p p/min

UK 0800, 0808

FREE

Purchased separately:

Additional inbound channel

£ 0.00 per month

UK local phone number

£ 2.00 per month

MS Teams Compatible

High call volumes?

We love competing! Give us a call, tell us your call volumes
and we will provide you with an unbeatable offer.

Designed with
ease of use in mind

Designed with ease of use in mind, mPBX allows you to have full control of complex call flow scenarios with easy to understand block diagram. While the billing portal allows you to order phone numbers and licences and get it instantly activated.

You are now in true control of your business communications.

Full feature set available

Advanced reporting including statistics about inbound and outbound calls per agent

Customisable outbound caller IDs

Use softphones or desk phones

Easily scalable — pay for what you use

Call recording

IVR Menus

Call queues

Location independent — agents can be anywhere in the world

Call listen and whisper functionality for agent training or quality control

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Number Porting

Keep your existing number

Porting your number to VoIPLine Telecom gives you the flexibility to move anywhere while still keeping the same number.
We support number porting from all major UK carriers.
While the number remains in active service and belongs to you it can be ported away to any other carrier.

In order to start your Number Porting application please sign into your account and click Porting TAB or sign up for your 14-day free trial

Local Number Porting

Porting fee (per number)£20.00 *

Maximum fee for a number range£100.00 *

Monthly hosting fee (per number per month)£2.00 *

Resubmission fee £20.00 *

* Please note - local number porting includes 01, 02, 03 prefixes.

Details: Porting of services from other carriers supplying PSTN, ISDN or VoIP services. Multiple numbers can be ported at the same time for a maximum one off charge of £100.00. Numbers must be on the same account and on the same porting application.
If incorrect information is supplied on the porting application and your porting is rejected, resubmission fee(s) will apply.
Prices are in GBP ex VAT. Porting of Overseas numbers

Toll-Free (0800/0808) Porting

Porting to VoIPLine from another carrier£20.00 *

Porting out from VoIPLine to another carrierFree

Resubmission fee £20.00 *

Information about available monthly hosting plans is published here.

Details: If incorrect information is supplied on the porting application and your porting is rejected, re-submission fee(s) will apply.

Mobile Numbers

Porting to VoIPline from another carrier £10.00

Porting out from VoIPLine to another carrier £0.00

Rejection fees: Mobile numbers £10.00

Note: Porting charges are once-off fees, and monthly subscription fees apply per mobile number. Each ported number must be linked to an active service or subscription after porting in order to stay connected.
Prices are in GBP ex VAT;

Porting of Overseas Numbers

We support number porting in many other countries. For pricing information for porting of overseas number, please email support@voiplinetelecom.co.uk, specify the number you would like to port, origination Country and current service provider. We will then provide detailed information for porting procedures for the selected country.

Porting of Overseas Numbers

Porting to VoIPLine from another carrier (per number) Varies

Porting out from VoIPLine to another carrier (per number) £2.00

Rejection/cancellation fee (per number) Varies

Resubmission fee Varies

We support number porting in many other countries. For pricing information for porting of overseas numbers, please email support@voiplinetelecom.co.uk, and specify the number you would like to port, the origination country and the current service provider. We will then provide detailed information for porting procedures for the selected country.

Details: If incorrect information is supplied on the porting application and your porting is rejected, resubmission fee(s) will apply. Porting of Overseas numbers

Number porting

Frequently asked questions

What is required from me to port a number to VoIPline?

Everything is quite simple. All you need is to submit an application in customer portal: fill data in fields, e.g. name of the former provider (losing carrier), your account number there and which numbers you want to port to VoIPline. Also, you will need to attach a recent invoice from the losing carrier in any convenient format: image or PDF — it will prove that you actually possess a number(s). That's all, the rest of the work will be done by our porting team.
How long does it take to port a number(s) to VoIPline?

Our porting team works every business day and operates all porting applications they get on the same day but there are some factors that affect the porting speed.

First, it's required to get a response from the losing carrier: the faster he responds, the faster the porting will be. Also, it depends on the type of the number: geographic, toll-free or mobile — toll-free and mobile are much faster than geographic numbers due to peculiarity of telecommunication systems.

Overall, average porting time for toll-free and mobile numbers is up to 3 business days, up to two weeks for a single geographic number and up to 4 weeks for a number range.
Is there any outage for the number work during the porting?

No, there's no outage during the porting process. Before the actual port of the number to VoIPline Telecom the number will continue to work with the previous provider. The cutover day usually happens at night to minimise the chance of any disconnections: you wake up and the number already works with a VoIPline Telecom.

Also, we allow you to add the porting number to your call flow before the cutover day. Configure it for required users, queues, call recordings and so on. Once the porting happens, the number will start working the way you configured it before — it's very convenient.
Why a rejection can happen?

A porting rejection most often happens because of inattention. It is very important to provide all details correctly, without typos and so on. When we will pass the porting information to the losing carrier, he can reject it because of the typo in the account number or phone number. Even though our porting team checks the provided invoice with the data in the application, it's still recommended to double check all details before submissions. This way you can not only reduce time porting but also save money.

Let's talk

Call recording storage

Convenient cloud storage of call recordings

Call recording storage can be configured individually for each 'User' object in the PBX, as well as for each 'Call recording' and 'Conference' objects. For users, you can set whether all incoming or outgoing calls will be recorded, or only those when the user himself or herself wants to record a call or part of a call.

Call recordings can be conveniently searched by a variety of parameters: type of object or call, who or where the call was made, and in what time period. The recordings can be listened to or downloaded immediately. Among other things, if the user has the Webphone set up, he or she can listen to their own call recordings from the call history.

The pricing for cloud storage is configurable and can be changed at any time, and to avoid overpaying, you can set up automatic deletion of old recordings. In addition to cloud storage, you can also receive call recordings to email absolutely free of charge.

Call recording storage pricing

PAYG Pack

^£0^.00

per month

Subscription breakdown:

Included free minutes

Storage charges in excess of free minutes:

Per 1 minute

£0.004

Value Pack

^£4^.00

per month

Cloud-hosted call centre solutions

Advanced reporting

Inbound call campaigns

Outbound call campaigns

Use our Hosted PBX or SIP Trunking service
together with low call centre rates

High call volumes?

Designed with
ease of use in mind

UK VoIP provider with 99.9% SLA guaranteed uptime.

Call centres

Frequently asked questions

We also offer the following services to cover your most demanding requirements

Toll-free
0800 numbers

UK-wide
03 numbers

International inbound
phone numbers

Voice Artist

Number Porting

Signup for your 14-day free trial

Cloud-hosted call centre solutions

Advanced reporting

Inbound call campaigns

Outbound call campaigns

Use our Hosted PBX or SIP Trunking service together with low call centre rates

High call volumes?

Designed with ease of use in mind

UK VoIP provider with 99.9% SLA guaranteed uptime.

Call centres

Frequently asked questions

We also offer the following services to cover your most demanding requirements

Toll-free 0800 numbers

UK-wide 03 numbers

International inboundphone numbers

Voice Artist

Number Porting

Get your FREE account today and try it for yourself

Number Porting

Keep your existing number

Local Number Porting

Toll-Free (0800/0808) Porting

Mobile Numbers

Porting of Overseas Numbers

Porting of Overseas Numbers

Number porting

Frequently asked questions

Call recording storage

Convenient cloud storage of call recordings

Call recording storage pricing

Use our Hosted PBX or SIP Trunking service
together with low call centre rates

Designed with
ease of use in mind

Toll-free
0800 numbers

UK-wide
03 numbers

International inbound
phone numbers

Get your FREE
account today and try it for yourself