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Plans and rates

Using our flexible PBX platform, you have the freedom to allocate different call plans to individual users within the system. Full call routing feature set included. Take a look at our popular package deals below, and tailor subscriptions according to your preferences.
UK service infrastructure
No lock-in contracts or hidden fees
Prices in GBP ex VAT
Free trial Book a demo Get a quote
Call plans
SMS plans
Phone numbers
Number porting
MS Teams
Advanced features
Voiceover productions
Call recording
Equipment

Hosted PBX business plans

Hosted PBX
SIP trunking
You can select the suitable call plan for each person in your company to meet their specific calling needs. The call plan can be changed at any time.
Business
Call centre
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PAYG Starter

£3.95
per user per month

Subscription breakdown

User licence £2.10
Device licence £1.85
Call plan £0.00
Call routing features £0.00

Outgoing call rates

UK & Irish landline (01, 02, 03, 056) 1p per min
UK & Irish mobile (All major operators, excluding
offshore destinations) 4.8p per min
Other destinations

Unlimited UK

£9.95
per user per month

Subscription breakdown

User licence £2.10
Device licence £1.85
Call plan £6.00
Call routing features £0.00

Outgoing call rates

UK & Irish landline (01, 02, 03, 056) Unlimited1
UK & Irish mobile (All major operators, excluding
offshore destinations) Unlimited1
Other destinations

Unlimited World

£13.95
per user per month

Subscription breakdown

User licence £2.10
Device licence £1.85
Call plan £10.00
Call routing features £0.00

Outgoing call rates

UK & Irish landline (01, 02, 03, 056) Unlimited1
UK & Irish mobile (All major operators, excluding
offshore destinations) Unlimited1
Free calls to 50+ countries Unlimited1
Other destinations

Includes exclusive SMS plan2

Subscription £0.00
Outgoing rates £0.072
per standard SMS to all major UK mobile
operators, excluding offshore destinations3 Pricing varies international destinations
Included valueFree 60 standard SMS
to all major UK mobile operators,
excluding offshore destinations3 Excess usage is charged at the above rates

Published rates are per minute but billed per second. £0.01 minimum call charge apply for PAYG Starter. Call charges are rounded up to three decimal places.

2 To send and receive SMS via the Webphone, you’ll need an SMS-enabled phone number along with a user and device licence.

3 A standard SMS can contain up to 160 characters (Latin/digits only) or up to 70 characters (if any non-Latin character is used). Longer messages are split into multiple concatenated SMS parts. Each part costs the same as one standard SMS and can contain up to 153 characters (Latin/digits only) or up to 67 characters (if any non-Latin character is used).

Critical information summary 1 Acceptable use policy

SMS plans

Send and receive SMS using SMS-enabled phone number directly in the Webphone.
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SMS PAYG1

  • Free incoming messages
  • Texting on any device with the Webphone: desktop, browser, or mobile app

Subscription

£0.00 per user per month

Incoming rates

£0.00 per SMS

Outgoing rates

£0.078 per standard SMS to all major UK mobile operators, excluding offshore destinations2 Pricing varies international destinations

1 To send and receive SMS via the Webphone, you’ll need an SMS-enabled phone number along with a user and device license.

2 A standard SMS can contain up to 160 characters (Latin/digits only) or up to 70 characters (if any non-Latin character is used). Longer messages are split into multiple concatenated SMS parts. Each part costs the same as one standard SMS and can contain up to 153 characters (Latin/digits only) or up to 67 characters (if any non-Latin character is used).

Critical information summary

Phone numbers

Instantly order and activate phone numbers from our global inventory or bring your own number with the help of our number porting team.

Local numbers

Phone numbers of different cities and areas.
Discover Local numbers
  • Two-way voice1
  • Support of multiple channels. Your number will never be busy again
  • Number porting

£2.00 per number per month

£0.00 incoming call rate per minute

£0.00 activation fee

Virtual mobile numbers

Make and receive calls along with SMS.
Discover Virtual mobile
  • Two-way voice and SMS1
  • Forward incoming SMS to email
  • Support of multiple channels. Your number will never be busy again
  • Number porting
Critical information summary

£2.70 per number per month

£0.00 incoming call rate per minute

£12.00 activation fee

0800 & 0808 numbers

Professional numbers with free calls for your customers.
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  • Two-way voice1
  • Support of multiple channels. Your number will never be busy again.
  • Number porting
Critical information summary

£3.00 per number per month

£0.03 incoming call rate per minute

£0.00 activation fee3

03 numbers

UK-wide business numbers at local call rates.
Discover UK-wide numbers
  • Two-way voice1
  • Support of multiple channels. Your number will never be busy again.
  • Number porting
Critical information summary

£2.00 per number per month

£0.00 incoming call rate per minute, excluding call diversion

£0.00 activation fee3

International numbers

Numbers available in over 90 countries.
Discover International numbers
Critical information summary

£0.00 incoming call rate per minute (except toll-free and metered)

90+ countries

5000+ area codes

1 A hosted PBX user and device subscription is required for two-way voice and SMS functionality. These subscriptions are purchased separately. However, some call diversions do not require a user or device licence—please refer to the service’s relevant critical information summary for full details.

2 Outgoing SMS functionality for US numbers is available only with A2P campaign registration.

3 An activation fee may apply to premium numbers.

Number porting

Transfer your phone number from your current provider to VoIPline.
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Geographic numbers

  • Includes 01, 02, and 03 prefixes
  • Typically takes 2-10 business days

£12.00 per number

£12.00 per number. 1-5 sequential number range

£60.00 charged once. 5 or more sequential number range

£15.00 per number. Porting out from VoIPline

If incorrect information is supplied on the porting application leading to a rejection, the applicable rejection fee(s) will apply. This fee is equal to the cost of submitting a porting application of the corresponding type.

Mobile numbers

  • Single UK mobile number
  • Typically takes 1-4 business days

£12.00 charged once

£12.00 rejection fee

£15.00 porting out from VoIPline

0800 & 0808 numbers

  • Single UK toll-free 0800 or 0808 number
  • Typically takes 3-14 business days

£12.00 charged once

£12.00 rejection fee

£15.00 porting out from VoIPline

International numbers

  • Single geographical/local, toll-free or mobile number
  • Geographical/local numbers range
  • Over 80 countries
  • Typically takes up to 30 business days

Pricing varies for porting into or from VoIPline, as well as for resubmissions and rejections. Our team will confirm the cost of porting into VoIPline before submitting the request to our upstream provider, giving you the option to proceed or cancel at no charge.

Contact us with the number you want to port, the origination country and the current service provider. We will provide the price and an approximate porting time.

Once your number is successfully ported, a monthly fee (per number) will apply to keep it active. You can find pricing details in the phone numbers section.

Providing incorrect information on the porting application form will result in rejection and resubmission fees. Ensure that services with your current provider are not terminated until porting is confirmed as complete to avoid rejection fees.

Microsoft Teams direct routing

Transform MS Teams into your business phone system—make and receive calls seamlessly on any compatible device.
Discover MS Teams

Integration of Microsoft Teams with PBX

  • Benefit from both MS Teams and hosted PBX
  • Connect to a PBX user or SIP trunk1
  • Statically routed phone number2

£1.85 per MS Teams account per month

Accessing PSTN services requires a Microsoft Enterprise E1, E3, or E5 licence, and a phone system add-on. These MS 365 licences are available for separate purchase within your MS tenancy or through your MS licensing provider.

1 Integration of MS Teams account with hosted PBX requires a PBX user or SIP trunk licences, which are purchased separately.

2 Statically routed phone number requires a phone number that must be purchased separately or ported to the VoIPline.

Advanced features

Integrations

The integrations service allows you to use APIs, webhooks and connect the PBX with third-party services. The monthly fee is automatically calculated based on the number of PBX users you have.
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  • Hubspot
  • Zendesk
  • Zoho
  • Zapier
  • Tall Emu
  • API
  • Webhooks

£2.25 per user per month

Fax to email

Receive incoming faxes to your desired email addresses in PDF format.
Discover Fax to email
  • Receive faxes online
  • No limit on the number of faxes you can receive

£4.16 per PBX object per month

Voiceover productions

Enhance caller experience with custom greetings.
Discover Voiceover

Voice generator by AI

AI generated audio files are instantly available.
  • 40+ languages
  • Various voices
  • Different styles of speech
  • Adjustable speed and pitch

£0.46 per 100 characters

Professional voice recordings

Impress your clients with professionally recorded greetings. We have a range of skilled voice talents to give life to your messages.
  • Preview and choose an artist
  • Specify special requirements
  • Discount for ordering in bulk

£37.50 per recording (up to 30 seconds each)

£33.33 per recording when ordering 5+ (up to 30 seconds each)

Call recording storage

Access and manage your recorded calls while keeping them securely stored in the cloud.
Discover Call recording

PAYG pack

  • 0 included minutes

£0.00 per month

£0.004 per 1 minute per month

Value pack

  • 1000 included minutes

£4.00 per month

£0.80 excess usage per 1000 minutes per month

Max pack

  • 50000 included minutes

£20.00 per month

£4.00 excess usage per 10000 minutes per month

Phones and accessories

Carefully selected and tested. We offer only high quality equipment to compliment our cloud hosted voice services.
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Desk Phones

Power Supplies

Cordless Phones

Wired Headsets

Wireless Headsets

Phone Accessories

Accessories

Network Hardware

Frequently asked questions

Why do you charge for user and device licences?

Our pricing is based on the number of people (users) using the system, with each requiring a user license. Device licenses allow users to connect multiple devices: such as a desk phone, mobile app, or MS Teams account—under the same call plan and internal number.

Can I buy different call plans for different users?

You have the freedom to allocate different call plans to individual users within the system, allowing you to save on monthly expenses.

How do I pay?

We accept all major credit cards, PayPal and direct deposits. Enjoy the flexibility of direct debit, automatic, or manual top-up payments.

Can I have a credit limit with credit terms?

By default, our services are prepaid. However, upon request, we can offer you 14-day credit terms with a security deposit requirement. The deposit is refundable or can be applied toward your final invoice.

Am I signing up under a contract?

All of our services are month-to-month, you have the flexibility to cancel at any time.

Can I use it while travelling overseas?

With VoIPline, you can make and receive calls from anywhere in the world, as long as you have an internet connection.

Will I be charged for calls on an unlimited call plan?

No, unlimited calls are included to specific destinations outlined in your plan, like UK local and mobile calls. However, calls made to destinations not included under unlimited will result in call charges on your account.