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Our services

Hosted PBX
Hosted PBX
Designed for the modern, fast paced UK business. Your business phone system in the cloud will help you stay connected with your clients.
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Microsoft Teams
Teams direct routing
Microsoft Teams direct routing in UK. Make and receive phone calls in Teams along with advanced hosted PBX features.
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Freephone/UK-wide numbers
Freephone /
UK-wide numbers
Your professional image does not have to be expensive. Get a number for your business today!
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virtual mobile numbers
Virtual
mobile numbers
Make and receive calls, get SMS to email. Avoid roaming charges.
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SIP trunking
SIP
trunking
Connect your VoIP compatible onsite phone system and save on line rentals and calls.
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Who are VoIPLine Telecom?

We are a team of dedicated professionals who really love what we do.
VoIPLine Telecom started offering VoIP solutions in 2008. We now provide VoIP services to organisations worldwide with infrastructure located in the UK, Australia and New Zealand. While we now serve a larger client base, we continue to offer a personalised service to each of our customers.

Significant investments have been made into both equipment and software development, leading to the development of many custom features designed especially for business use. We own all of our equipment and software.
Find out more about us

UK Business VoIP systems provider with 99.9% SLA guaranteed uptime



Find out why our
customers like us
Current Service Status
000
%
uptime
Independently monitored by Hyperspin.com, one of the leading independent network monitoring services with advanced reporting & notification systems.
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Here are some reasons why we think you will like us

Number Portability

Keep your existing number even if you move outside of your local phone exchange area.

Professional support with extended office hours

All technical support is provided by the people who designed and developed the system.
There are no complex and time consuming escalation processes. We are a UK based VoIP provider and we love support enquiries!

Reduce your expenses and improve productivity

No line rentals
No expensive onsite PBX
No maintenance fees
Competitive call rates
Never miss a call
Work from anywhere
One VoIP phone system for all your offices

Use one network for computers and phones

Save on additional cabling
Easy installation. Just plug and play!

Enjoy advanced functionality without extra charges

IVR Menus
Voicemail to email
Call recording
Conference calls
Custom music on hold
Advanced Reporting
Call queues
Call transfer
Time Conditions and more

Frequently asked questions

  • Why should I switch to VoIP?

    VoIP stands for the Voice over Internet Protocol. VoIP allows for transmission between voice and video via the web, including wired and wireless methods. If you are using a landline for your business, you should consider switching to VoIP for the following reasons:

    • Cost-effective. In comparison to landline providers, VoIP offers competitive prices due to the ready internet infrastructure. VoIP provides the same quality of calls whilst delivering additional features at a lower cost, proving to be advantageous.

    • Easy to scale. As your company grows, the need for devices and connections grow. With VoIP, this is easily accessible with a couple of clicks. In comparison, landline providers require lines to be laid physically, increasing time and expenditure.

    • Added features. What can you do with landline telephony? Only calls and faxes. Switching over to VoIP, you will gain additional features such as advanced call reports, integration of third-party services, smart routing, call recordings and more.

  • What is Cloud-Hosted PBX?
    Cloud-Hosted PBX (Private Branch Exchange) is the next generation of the classical PBX. Built on VoIP technology and operating not locally but via the internet. Cloud-hosted PBX can be used with VoIP-ready phones and specific programs commonly known as soft-phones. Aside from making and receiving calls via the web, you will gain access to additional features such as advanced call reports, integration with third-party services, smart routing, real-time monitoring, voicemail to email and more.
  • What is SIP Trunk?
    SIP Trunk or SIP Trunking is a method that allows you to connect your existing onsite PBX Phone system to the Internet Telephony Service Provider (ITSP). You will gain further opportunities with VoIP telephony even with the old PBX.
  • What is Microsoft Teams Direct Routing?
    Microsoft Teams direct routing allows you to make and accept calls from external numbers within the Teams app. The combination of modern VoIP systems and advanced tools with Microsoft 365, our clients receive an unprecedented opportunity to increase productivity.
  • What are the freephone (0800) and UK-wide (03) numbers?
    The owner of the 0800 numbers, also known as Toll-Free numbers, will be responsible for paying the cost of the inbound call. However, the call is free of charge for the caller. As for 03 numbers, inbound calls are free of charge for the owner while the caller is charged the cost of a local call from any location within the United Kingdom.

Number Porting

Keep your existing number

Porting your number to VoIPLine Telecom gives you the flexibility to move anywhere while still keeping the same number.
We support number porting from all major UK carriers.
While the number remains in active service and belongs to you it can be ported away to any other carrier.

In order to start your Number Porting application please sign into your account and click Porting TAB or sign up for your free trial

or

Local Number Porting

Porting fee (per number)£20.00 *
Porting fee (1-5 multi-line number block)£62.50 *
Porting fee (6 or more multi-line number block)£100.00 *
Monthly hosting fee (per number per month)£2.00 *
Resubmission fee £20.00 *
* Please note - local number porting includes 01, 02, 03 prefixes.

Details: Porting of services from other carriers supplying PSTN, ISDN or VoIP services. Multiple numbers can be ported at the same time for a maximum one off charge of £100.00. Numbers must be on the same account and on the same porting application.
If incorrect information is supplied on the porting application and your porting is rejected, resubmission fee(s) will apply.
Prices are in GBP ex VAT.

Toll-Free (0800/0808) Porting

Porting to VoIPLine from another carrier£20.00 *
Porting out from VoIPLine to another carrierFree 
Resubmission fee £20.00 *
Information about available monthly hosting plans is published here.

Details: If incorrect information is supplied on the porting application and your porting is rejected, re-submission fee(s) will apply.

Mobile Numbers

Porting to VoIPline from another carrier £10.00
Porting out from VoIPLine to another carrier £0.00
Rejection fees: Mobile numbers £10.00
Note: Porting charges are once-off fees, and monthly subscription fees apply per mobile number. Each ported number must be linked to an active service or subscription after porting in order to stay connected.
Prices are in GBP ex VAT;

Porting of Overseas Numbers

We support number porting in many other countries. For pricing information for porting of overseas number, please email support@voiplinetelecom.co.uk, specify the number you would like to port, origination Country and current service provider. We will then provide detailed information for porting procedures for the selected country.

Number porting

Frequently asked questions

  • What is required from me to port a number to VoIPline?
    Everything is quite simple. All you need is to submit an application in customer portal: fill data in fields, e.g. name of the former provider (losing carrier), your account number there and which numbers you want to port to VoIPline. Also, you will need to attach a recent invoice from the losing carrier in any convenient format: image or PDF — it will prove that you actually possess a number(s). That's all, the rest of the work will be done by our porting team.
  • How long does it take to port a number(s) to VoIPline?

    Our porting team works every business day and operates all porting applications they get on the same day but there are some factors that affect the porting speed.

    First, it's required to get a response from the losing carrier: the faster he responds, the faster the porting will be. Also, it depends on the type of the number: geographic, toll-free or mobile — toll-free and mobile are much faster than geographic numbers due to peculiarity of telecommunication systems.

    Overall, average porting time for toll-free and mobile numbers is up to 3 business days, up to two weeks for a single geographic number and up to 4 weeks for a number range.

  • Is there any outage for the number work during the porting?

    No, there's no outage during the porting process. Before the actual port of the number to VoIPline Telecom the number will continue to work with the previous provider. The cutover day usually happens at night to minimise the chance of any disconnections: you wake up and the number already works with a VoIPline Telecom.

    Also, we allow you to add the porting number to your call flow before the cutover day. Configure it for required users, queues, call recordings and so on. Once the porting happens, the number will start working the way you configured it before — it's very convenient.

  • Why a rejection can happen?
    A porting rejection most often happens because of inattention. It is very important to provide all details correctly, without typos and so on. When we will pass the porting information to the losing carrier, he can reject it because of the typo in the account number or phone number. Even though our porting team checks the provided invoice with the data in the application, it's still recommended to double check all details before submissions. This way you can not only reduce time porting but also save money.
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If you have any other questions about the porting process, feel free to contact our support team

Have special requirements?
Let us tailor a solution to suit your needs

We’d be happy to give you a call and go through your requirements. Once we understand your needs, we will provide you with a detailed quotation. We can also create custom call plans, integrate with third party systems and customise the setup to create a custom solution based on your requirements.
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0333 3051 330
Locally based UK service infrastructure
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VoIPLine Telecom LTD
Company Reg No. 10756608|VAT Reg No. 274 4849 65
Unit 4, Silverdown Office Park, Exeter Airport Business Park
Exeter, EX5 2UX
United Kingdom
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