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Call centre VoIP solutions in the UK

Building your own call centre? You've come to the right place!

There are two ways you can use our services for your call centre business. We can also assist you
with connecting your onsite dialer to our SIP trunk service.

Use our Hosted PBX or SIP Trunking service
together with low call centre rates

Call Centre A
£4.95
inc VAT
per user/per month
Subscription breakdown:
UK phone number (DDI)
£ 0.60
User license
£ 2.50
Device license
£ 1.85
Included call value
£ 0.00
£4.95
Call rates (inc VAT):
UK Landline
(01, 02)
0.95p
p/min
UK Landline
(03, 056)
1.44p
p/min
UK mobile
(O2, 3, Vodafone, EE, Orange)
3.6p
p/min
UK 0800, 0808
FREE
p/min
Other destinations: click here
Call Centre C
£14.95
inc VAT
per user/per month
Subscription breakdown:
UK phone number (DDI)
£ 0.60
User license
£ 2.50
Device license
£ 1.85
Included call value
£ 10.00
£14.95
Call rates (inc VAT):
UK Landline
(01, 02)
0.85p
p/min
UK Landline
(03, 056)
1.20p
p/min
UK mobile
(O2, 3, Vodafone, EE, Orange)
1.9p
p/min
UK 0800, 0808
FREE
p/min
Other destinations: click here
To view our international call rates click here
FREE: Activation FREE: Advanced features
UK based service
infrastructure
Prices GBP inc VAT
Critical information summary (CIS)
Unused call value will be rolled over to next month and does not expire.
Unused call value can not be transferred to any other user and is zeroed out if call plan is changed.
Per second billing for all UK destinations. No minimum call costs. Three decimal points rounding precision.
Designed with ease of use in mind, mPBX allows you to have full control of complex call flow scenarios with an easy to understand block diagram. Our billing portal allows you to order phone numbers and licenses and get it instantly activated.

You are now in true control of your business communications.
  • Full feature set available
  • Advanced reporting including statistics about inbound/outbound calls per agent
  • Customisable outbound caller IDs
  • Use softphones or desk phones
  • Easily scalable - Pay for what you use
  • Call recording
  • IVR Menus
  • Call Queues
  • Location independent - Agents can be anywhere in the world

Statistical Call Reports

Inbound Call Reports

You can select a date range and generate a report about all the inbound calls going to your business.

You will see statistics about how many calls were answered or missed and where those calls were coming from by caller ID. You can also save the generated reports as PDF or CSV files for further analysis.

Outbound Call Reports

You can select a date range and generate a report about all the calls made by your business.

You will see statistics about how many calls were made and how many were answered, busy or not answered (e.g. calls to 4420 – London or 44161 – Manchester etc.) You can also save the generated reports as PDF or CSV files for further analysis.

Daily Call Distribution

The daily call distribution report shows you statistics about the number of inbound and outbound calls made on each day of the chosen reporting period. This information includes busy and no answer call statistics, so that you can analyse the busy time periods and identify peak days for your business.

Hour of Day Call Distribution

The hour of day call distribution report shows the number of inbound and outbound calls made on each hour for the selected date period so that you can analyse the busiest time of day for your business, see when you have a shortage of staff to handle calls, and determine when is a quiet time of day for your business.

Monthly Call Volume

The monthly call distribution report reveals statistics about the number of inbound and outbound calls made during each month of the selected reporting period. This data includes busy and no answer call statistics, so that you can analyse the busy time periods and identify peak months for your business.

Reliable connectivity for your onsite phone system or dialer

The call plans listed below are better suited to businesses that make a lot of calls that have a very short duration. You are free to choose any call plan for your business, but if you run a call centre or a business where most of your calls are very short - you will be better off paying per minute rather than per call. Please note that the prices below are per minute, but rated per second.

99p inc VAT GBP
Per channel per month
Guaranteed high quality caller ID enabled routes

Call Plans

inc VAT
UK landlines (01, 02) Price per minute, rated per second. No minimum call costs.
UK landlines (03, 056) Price per minute, rated per second. No minimum call costs.
UK mobiles (O2, 3, Voda, EE, Orange) Price per minute, rated per second. No minimum call costs.
Minimum monthly spend to UK destinations
SIP BASIC Call Centre
1.00p p/min
1.56p p/min
4.75p p/min
£0.00
SIP 25 Call Centre
0.95p p/min
1.44p p/min
3.6p p/min
£25.00
SIP 100 Call Centre
0.90p p/min
1.32p p/min
2.9p p/min
£100.00
SIP 250 Call Centre
0.85p p/min
1.20p p/min
1.9p p/min
£250.00

High call volumes?

We love competing! Give us a call, tell us your call volumes
and we will provide you with an unbeatable offer

Contact us
SIP Trunk Critical Information Summary

International Call Rates – click here; Any unused call credit will expire each month at the end of your billing cycle. Per second billing. No minimum call costs. Three decimal points precision. Prices are in GBP inc. VAT;

Professional assistance

with your onsite call centre system or dialer

Running a medium or large call centre?
Our team of engineers can help you connect your onsite system to our services.
We can also offer custom development to implement new functionality when required.

Reliability is our top priority. 99.9% SLA Guaranteed uptime



Find out why our
customers like us
Current Service Status
000
%
uptime
Independently monitored by Hyperspin.com, one of the leading independent network monitoring services with advanced reporting & notification systems.

We also offer the following services to cover your most demanding requirements

Freephone/UK-wide services

Freephone/UK-wide numbers

Visit Freephone/UK-wide services page

A professional image
does not have to be expensive.
Get a number for your business today!

Internet

Internet

Visit internet page

Guaranteed voice quality via our dedicated ADSL2+ and FTTC Fibre connections.

International inbound phone numbers

International inbound phone numbers

View more info Download PDF

Connect phone numbers from over 50 countries around the world. Make it easier for your overseas customers to reach you.

Voice Artist

Voice Artist

View more info Download PDF

Impress your clients with
professionally recorded greetings.

Number Porting

Number Porting

View more info Download PDF

Number porting supported.
Keep your existing phone number wherever you go.

Have special requirements?
Let us tailor a solution to suit your needs

We’d be happy to give you a call and go through your requirements. Once we understand your needs, we will provide you with a detailed quotation. We can also create custom call plans, integrate with third party systems and customise the setup to create a custom solution based on your requirements.

Or sign up to start your
Hosted PBX 14 day free trial today!