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Hosted PBX phone system solutions

Your business phone system in the cloud

Designed for the modern fast paced UK businesses. Move, adapt, interact.
Connect from anywhere, geographically independent. Use desk phones or mobile devices.
Connect your team together: from office, from home, from overseas.
Hosted PBX solution that comes with simple, affordable pricing structure.

Start your 14 day FREE TRIAL TODAY!

Easy to connect

Use IP desk phone, smart phone or PC
Connect from anywhere via internet
From office, from home or overseas

Self management portal

Configure the call flow via
our online management portal.
Easy to use - drag and drop web interface.

Flexible pricing

Combine different call plans.
pay only for what you use.
Scale up and down easily.

Hosted mPBXThis is how it works

No phone lines There are no phone lines - your number will never be busy again.
Number porting Number porting supported. Keep your existing phone number wherever you go.
Order new numbers

Order new numbers from anywhere in UK or overseas.
Click here to view list of countries

Configure call flow Configure inbound call flow yourself. Point number to a user, menu, call queue or any other subject.

Our pricing structure is based on the number of people using hosted phone system. User License allows you to create 'user object' in the call flow. User object can then be linked to one or more SIP Devices and to selected call plan.

This allow a user to have multiple devices like Desk Phone, Smartphone, PC all linked to same object in the call flow and same call plan, making it easy for other people to reach you.

As a user of the system you can have multiple devices linked to your user object. Those could be Desk IP Phone, Smartphone, PC, or a few Desk IP Phones located in different places (e.g. In the office, at home).

Each device requires Device License in our system and allows flexibility of having one User object with one call plan linked to all those devices.

Device licenses

We offer various call plans. From basic timed call plan to fully unlimited. Call plan allows a user to make outbound calls at the rates defined in the plan. You can choose different call plans for different users in the system.

Call plans

You can connect any compatible SIP (VoIP) equipment to the system. Each such device require Device License. Those could be Desk IP Phones, Conference phones, Softphones on PC or Smartphone, ATA adapters and other devices. Please have a look at the equipment we offer in the "Equipment" section of the web site.

VoIP equipment

Get your FREE account today
and try it for yourself

Flexible pricing structure

Use your existing internet. No line rental required.

Company Starter
£4.95
inc VAT
per user/per month
Subscription breakdown:
UK phone number (DDI)
£ 0.60
User license
£ 2.50
Device license
£ 1.85
Call plan subscription
£ 0.00
£4.95
Call rates (inc VAT):
UK Landline
(01, 02, 03, 056)
1p
p/min
UK Mobile
(O2, 3, Vodafone, EE, Orange)
4.75p
p/min
UK 0800, 0808
FREE
Other destinations: click here
Unlimited Plus
Special
£14.95**
£24.95
inc VAT
per user/
per month
Subscription breakdown:
UK phone number (DDI)
£ 0.60
User license
£ 2.50
Device license
£ 1.85
Call plan subscription
£ 10.00
£14.95
Call rates (inc VAT):
UK Landline
(01, 02, 03, 056)
Unlimited*
UK Mobile
(O2, 3, Vodafone, EE, Orange)
Unlimited*
UK 0800, 0808
FREE
Free calls to 50 + countries
Unlimited*
Other destinations: click here
To view our international call rates click here
FREE: Activation FREE: Advanced features
UK based service
infrastructure
Prices GBP inc VAT
Critical information summary (CIS)
* Fair use policy applies
** Limited time offer extended – valid for new accounts registered until 31st March 2019 and for the lifetime of those new accounts
Per second billing for all UK destinations. No minimum call costs. Three decimal points rounding precision.

Looking to customize your Hosted PBX system?

Sign up to start your Hosted PBX 14 day free trial today!

Features & Benefits of our Hosted PBX system
Hosted mPBX

Features & Benefits
of our platform

Designed with ease of use in mind, mPBX allows you to have full control of complex call flow scenarios with easy to understand block diagram. While billing portal allows you to order phone numbers and licenses and get it instantly activated. You are now in true control of your business communications.

mPBX Feature Highlights
Call queue wallboard

Queue wallboard allows you to monitor status of your call queues in real time.

You can see how many callers are waiting in each of your call queues, how many agents are on call, average wait time for each queue, number of missed and answered calls.

Queue wallboard will give your agents live information about call loads and will allow them to adjust their time spent on call.

Management will be able to monitor performance of agents in real time and to make necessary changes in the staff allocation to each of the call queues.

As with any other of our features, there is nothing extra to pay for this new feature.

Call parking

You can now send calls to the pre-defined call parking slot and retrieve it from another phone in your business.

This feature was very popular with the older PBX systems and due to high demand we decided to introduce it with our cutting edge Cloud Telephony offerings.

With this new feature you can configure multiple parking slots, send and retrieve calls from each parking slot and define what to do with the call if it was forgotten in the parking lot.

Call queue wallboard

Queue wallboard allows you to monitor status of your call queues in real time. You can see how many callers are waiting in each of your call queues, how many agents are on call, average wait time for each queue, number of missed and answered calls. Queue wallboard will give your agents live information about call loads and will allow them to adjust their time spent on call. Management will be able to monitor performance of agents in real time and to make necessary changes in the staff allocation to each of the call queues. As with any other of our features, there is nothing extra to pay for this new feature.

Call parking

You can now send calls to the pre-defined call parking slot and retrieve it from another phone in your business. This feature was very popular with the older PBX systems and due to high demand we decided to introduce it with our cutting edge Cloud Telephony offerings. With this new feature you can configure multiple parking slots, send and retrieve calls from each parking slot and define what to do with the call if it was forgotten in the parking lot.

DTMF prefix

ask the caller to enter digits and get them displayed on your phone screen. This can be useful when you want your callers to enter account number or similar information before answering their call.

Integration with Office 365

Add PSTN calling functionality to your Microsoft Teams users. Make and receive calls at our competitive rates. Use all of the mPBX features together with Microsoft Teams.

Global phone book

Centralised management of global phone books. You can now group all contacts into phone books and configure phones to display required phone book(s) for the user. Manage entries via web portal. Combine global phone book(s) with your local phone directory.

Hot desking

Move freely between desks and offices. Each user in the system can now login and logout of any connected VoIP phone. When logged in, VoIP phone is automatically linked to the User, as if they picked it up from their desk.

Inbound number

You can order phone numbers from major capital cities in the UK, connect Freephone/UK-wide number or order numbers from almost anywhere in the world. New number activation is instant. You can also port your existing number to us.

Simultaneous ring

Your call can be forwarded to multiple telephone numbers simultaneously. This can also include our call confirm feature that will prevent the call from going to your mobile voicemail.

Voicemail to email

Any message that is left on your voicemail can be sent to you by email so you can listen to it from anywhere easily.

Time conditions

Calls can be diverted to different destinations based on time of day or days of the week. For example calls can be diverted straight to voicemail after hours.

Ring group

Ring group allows you to set a number of users on your mPBX to ring simultaneously. e.g. You can have a ring group for the sales department. Each phone in the department will ring when this group is called.

Call recording

Call recording feature can be enabled for inbound and/or outbound calls. Each recording is then emailed to the email address specified with information about caller ID, time, User name. We do not store recordings on our system.

Announcement

When a call is connected, our system can play pre recorded greeting. After that it can play music to the caller while call is being diverted to phones.

Voice menu

Interactive Voice Response (IVR) menu provides callers with a greeting and number of interactive options which allows them to be directed to the appropriate department, person or information (e.g. press 1 for sales, 2 for support...).

Queue

If you are unable to pickup a call immediately the call can be placed in a queue with your customised music on hold. Caller can be prompted to press 1 to leave a message during the wait.

Conference

You can now organise conference calls with unlimited number of participants along with regular conference calls. You could either provide them with special virtual number to dial, or simply dial their numbers from your VoIP phone and then transfer the call to 'virtual conference room'.

CallerID prefix

Caller ID prefix is an add-on to caller ID shown on your IP Phone for incoming calls that go through the call flow. This prefix allows you to identify where the call is coming from (e.g. Sales:0333 3051 330)

CallerID routing

Allows you to filter inbound calls based on their callerID (e.g. calls from Oxford with prefix (01865) would go to your Oxford office, while all other calls will be directed to London office).

Internal number

Each user in the system will be assgned short 4 digit number. You can call each other withing the PBX using short numbers.

PIN code

PIN code allows you to limit access to some elements in the call flow. e.g. Access to DISA that allow you to dial your local number and then make international call at VoIP rates.

Blacklist

Allows you to block calls from a given list of numbers. You can create large lists and block calls from unwanted services.

Fax to email

Your inbound number can be configured to receive faxes which are then converted into PDF and sent to you by Email. Subscription required.

Dial tone access

DISA - allows you to dial your number from outside (e.g. mobile), enter code get dial tone and then dial any number at VoIP rates.

Email notification

This element in the call flow allows you to get email sent to your address with information about the call that passed this block (e.g. missed calls to Sales queue and when caller didn't leave the voicemail).

Call diversion

You can divert calls to any other number, or configure simultaneous ring to multiple external numbers (e.g. your mobile and your business partner mobile would both ring).

SIP Trunk

Allows integration of our system with third party suppliers or with your IP PBX. You can connect your onsite PBX to us, in order to make/receive calls at low rates or integrate it with Hosted PBX. You can also connect our system to any other VoIP Provider to route inbound calls on the numbers you've got with those providers.

Custom caller ID

You can select what caller ID to show when making outbound calls for any User in the system. Any callerID can be used, as long as we can verify the ownership of such callerID.

Music On Hold

Have your clients listen to music when they are put on hold or even a promotional recording. This is a great way to promote your business even when you have someone on hold.

Presence

Use BLF (Busy lamp feed) buttons on your phone to see who is available and who is on the phone. It will also show when their phone is ringing.

Call Transfer

Easily transfer calls using either short extension numbers or full telephone numbers. Calls can also be transferred externally to any other telephone number.

View all Features & Benefits

Statistical call reports

Inbound Call Reports

You can select date range and generate report about all inbound calls going to your business.

You will see statistics about how many calls were answered or missed, where those calls were coming from by caller ID. You can also save generated report as PDF or CSV for further analysis.

Outbound Call Reports

You can select date range and generate report about all calls made by your business.

You will see statistics about how many calls were made, how many were answered, busy or no answer (e.g. calls to 4420 – London or 44161 – Manchester etc.); You can also save generated report as PDF or CVS for further analysis.

Daily Call Distribution

Daily call distribution that shows you statistics about number of inbound and outbound calls made on each day for the reporting period. Information includes busy and no answer calls statistic, so that you can analise the busy time periods and identify peak days for your business.

Hour of Day Call Distribution

Hour of day call distribution shows number of inbound and outbound calls made on each hour for the selected date period so that you can analyse the busiest time of day for your business, see when you’ve shortage of staff to handle calls and when it is a quiet time of the day.

Monthly Call Volume

Monthly call distribution that shows you statistics about number of inbound and outbound calls made on each month for the reporting period. Information includes busy and no answer calls statistic, so that you can analise the busy time periods and identify peak months for your business.

We also offer the following services to cover your most demanding requirements

Freephone/UK-wide services

Freephone/UK-wide numbers

Visit Freephone/UK-wide services page

Professional image
does not have be expensive.
Get a number for your business today.

International inbound phone numbers

International inbound phone numbers

View more info Download PDF

Connect phone numbers from over 50 countries around the world. Make it easier for your overseas customers to reach you.

Voice Artist

Voice Artist

View more info Download PDF

Impress your clients with
professionally recorded greetings.

Number Porting

Number Porting

View more info Download PDF

Number porting supported.
Keep your existing phone number wherever you go.

Have special requirements?
Let us tailor a solution to suit your needs

We will be happy to give you a call and go though the list of your requirements. Once we understand your needs, we will provide you with detailed quotation. We can also create custom call plans, integrate with third party systems and customise the setup to create custom solution based on your requirements

Or sign up to start your
Hosted PBX 14 day free trial today!

mPBX

Frequently asked questions

  • What is a hosted PBX phone system?
    Hosted PBX phone system is a service provided online via internet. It allows to connect special internet phones (VoIP phones) and make/receive phone calls. Hosted PBX also allows configuration of call-flow features to route calls using pre-defined rules to the required user/extension. VoIPLine Telecom provides an extensive feature set free of charge, including popular features like time of day call routing, voicemail to email, call queues, follow me, voice menus, call recording and much more.
  • How does a PBX work?
    PBX stands for Private Branch eXchange. In the past, due to a limited number of phone lines being connected to a building, the primary function of PBX was to allow internal calls between system users and for connection of more phones to the system than lines available. Lines were effectively shared among users via PBX. Modern technology nowadays using VoIP does not require traditional PSTN lines and uses data links instead. PBX is still widely used, although its primary function is now to improve call handling and user performance via advanced call routing features. Modern PBX is effectively software that controls digital voice data.
  • Do I need internet and how fast?
    VoIP (Voice over IP) requires data connection between your premises and our servers. In most cases it would be public internet. However you only need tiny amount of bandwidth – connection speed in order to use VoIP. Each channel requires 80Kbps (that is 0.08 Mbps), or using compressed codec even smaller – 0.03Mbps. Quality of VoIP will highly depend on reliability of your internet connection. It does not have to be very fast, but it must be reliable and stable. We also recommend using dedicated internet link for setups with over 5 phones.
  • What happens if my internet goes down?
    We have multiple solutions that can make sure you can continue to receive calls even when your internet goes down. You can have calls diverted to your mobile phone if you are offline, this way you can continue to receive calls without any internet. You can also have multiple internet connections for redundancy so if one connection fails you can continue to use the other.
  • What is the quality like?
    Simply speaking – it is better than using traditional phone lines. We use G722 (High Definition Voice Codec). Connection will be crystal clear and better compared to normal PSTN services. Also, unlike many other services, all our equipment is hosted locally, meaning that there will be no delays in voice transmission.
  • Is it reliable?
    Our systems are optimized for reliability, not price. We guarantee 99.9% SLA backed uptime on all our systems. All parts of the system are fully redundant, meaning that there is no single point of failure. This is not just words. We use independent monitoring company called hyperspin.com to monitor our server uptime. Hyperspin monitoring results published here.
  • How do the call plans work?
    All our call plan pricing are based ‘per user’. Each user is linked to its own call plan. Single user can have more than one SIP device. Therefore if you want to have two phones, you would need to sign up for two users with one sip device for each user. If you have one user and two sip devices - you can use only one phone at one time. There is no ‘phone lines’ in VoIP. Instead there are: SIP devices, Users, Inbound phone numbers. Inbound phone numbers – are normal phone numbers people can dial. We don’t limit number of simultaneous inbound calls you can receive on your phones for UK numbers.
  • Do you have references?
    We have client testimonials on our testimonials page.
  • Where are you based?
    Our head office is in London, United Kingdom with our servers located in Reading, Berkshire datacentre. All sales and support is handled by our highly trained staff.
  • Can i port my number in or out?
    Almost all UK telephone numbers can be ported into our system. Any UK numbers that we provide or are ported into our service can be ported to another provider as long as that provider is willing to take on the number.
  • What does PSTN mean?
    PSTN stands for Public Switched Telephone Network. It is a term used to describe traditional copper phone lines. PSTN services are dying off nowadays due to new VoIP based technology.
Let's talk
Talk to VoIPLine Telecom about Hosted PBX