Our queue wallboard allows you to monitor the status of your call queues in real time.
You can see how many callers are waiting in each of your call queues, how many agents are on call, the average wait time for each queue, and the number of missed and answered calls.
Our queue wallboard will give your agents live information about call loads and will allow them to adjust their time spent on call.
Management will be able to monitor the performance of agents in real time, and make the necessary changes in the staff allocation to each of the call queues.
As with all of our features, there is nothing extra to pay for this new feature!