Introduction


At the end of this article, you will be able to enable automatic top-up for prepaid and automatic payments for postpaid billing accounts. Should you need any assistance, feel free to contact our support department.

 

Locating your billing account type

 

Before we start the process of enabling automatic account balance top-ups we must locate your billing account type. Once you have logged into the customer portal click the billing tab. From here you will see the billing model you have assigned to your customer account, for further information on the changing billing models click the link.


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Setting automatic top-up on prepaid accounts

 

If you have a prepaid billing account you will be able to enable automatic top-up and set a threshold limit. Once your prepaid account drops below the threshold you set your automatic payment method will be charged, to top-up your account balance back to the recovery value configured. From within your customer portal click the billing tab followed by the payments option from the left. 

 

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Now select your preferred payment method from within the payments option.


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First ensure you have saved your preferred payment option to your account then, under the automatic payments, window click the edit button and enable automatic payments from the drop-down selection. You will now be presented with 2 values. Enter your threshold and the recovery level to match your account balance requirements. It is important on a prepaid account you maintain an adequate account balance at all times. So the threshold should cover a single days usage as a minimum. From now on once your account drops below the threshold your payment method will be charged the required amount to the recovery value configured.   

 

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Setting automatic payments on postpaid accounts

 

If you have a postpaid billing account you will be able to enable automatic payments. Once your invoice reaches the due date your preferred payment method will be charged the amount of the invoice generated. From within your customer portal click the billing tab followed by the payments option from the left. 

 

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Now select your preferred payment method from within the payments option.


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First ensure you have saved your preferred payment option to your account then, under the automatic payments, window click the edit button and enable automatic payments from the drop-down selection. From now on once an open invoice reaches the due date your preferred payment method will be charged the amount of the invoice. 


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Watch this in action

 

The video below will show you a visual representation of the areas covered throughout this knowledge base guide.

 

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