If you are using a Asterisk onsite or hosted PBX and require to connect a PBX SIP trunk follow the guide below;

The first stage is to login to your customer portal and click on the order services screen, add a new SIP trunk and the required amount of channel you would like to assign to this SIP trunk. Also make sure that you choose a call plan that suits your outbound call volumes. 


Once selected the next process is to submit the order and click on the PBX tab at the top of the customer portal. Once inside the call flow drag a SIP trunk object onto the screen from the left hand tool box and click the settings cog to configure the SIP trunk object and locate your registration details. 


The next process is to click the drop down menu labelled mode and select create SIP registration, this will then generate you your SIP trunk details that you will need to enter into your sip.conf configuration file. Make sure in mode options that you select the call plan and all the codec that you would like to use. The final stage before attempting to register is to save the SIP trunk configuration inside PBX and press the apply configuration button on the left hand side below the toolbox. Important note! if you do not apply the configuration and attempt to register the SIP trunk the registration will fail and this may result in your IP address being blocked.

Now you are ready to configure your Asterisk PBX to connect to the VoIPcloud Wholesale network and start making and receiving calls. First, open the sip.conf file of your Asterisk based PBX and enter in the following trunk configuration details and registration string if required. 

Peer Details:

[voipcloud wholesale sip trunk]
username=[SIP username]
nat=yes (or depending on if you have DNS configured in your PBX)

Register String:

register =>

NOTE: please use sipusername and sippassword from settings of your SIP trunk - see picture above.

The final stage is to add all of your DID's to your SIP trunk inside your Asterisk PBX configuration files or GUI and create your inbound and outbound routes, test calls and if you require any further assistance contact our support department.