In this tutorial, we will configure a Snom handset, to a SIP device assigned to a user inside PBX. 

Snom devices are used as an example, as they are the most widely used handset on our network. However, PBX supports any softphone or handset that support the SIP protocol.

Additionally, the Snom devices are extremely reliable and tested internally by our engineering team with PBX, this is another reason why we heavily recommend these units. 

Should you not be using Snom handsets, apply techniques shown in the article to configure your manufacturer of IP handset. Or alternatively, contact our support department for assistance.  

Follow the instructions, supplied in the device user manual to assemble the handset.

Connect the internet port to an Ethernet cable plugged into your internal network, the power supply and the PC port to an Ethernet port attached to your computer if required. 

Image result for snom 320 diagram


Once plugged in find your phone’s IP address, Use the left-hand key under the display to select IPAdr. the IP address will be displayed on the Snom device. 

Type the IPv4 address into your web browser to access the web-interface. Making sure that your PC is on the same network range as your handset.


Locate the login details of you handset and enter them into the login page, if the handset has been purchased via us then the details would have been emailed during the order process. Default username and password are admin/admin.

Click on the Identity 1 link inside the Snom portal. 

Login to your PBX customer portal, click on the SIP devices tab and locate the device you want to configure. 


Next, fill in the details in the Snom web portal from your SIP device information you have as below. 


Display name: Set the display name field to the name as you like.

Account: Enter the SIP login from PBX, into the register name. 

Password: Enter the SIP password from PBX, into the password field. 

Registrar: Enter the SIP server address and port number from PBX, into the server host field.   

Check all the fields carefully, confirm that they match the details in your SIP devices section of PBX and make sure that you have applied the configuration inside PBX before trying to register a new device. 

The registered status should appear in System Information as OK, if the details have been entered correctly. 



You should now be able to make and receive calls via your device. Should any further help be required please contact our support department.