Buy 0800 & 0808 numbers in the UK

Freephone/UK-wide numbers

Frequently asked questions

• Being VoIP, how is the quality of your service different to others Freephone/UK-wide providers?
  Well, first of all, we can provide 03 numbers and 0800 numbers in exactly the same way as any other provider. We can divert it to your existing landline or mobile number and VoIP will not be involved in it at all. Calls will travel via traditional telephony systems. However, we can also send calls via VoIP and you can answer them on your VoIP Phone, this allows us to make it cheaper for you to use the service and making it more flexible. Quality will mostly depend on the quality of your internet connection. We can help you assess the suitability of your internet for VoIP. If internet is reliable, you won’t be able to see the difference between traditional and VoIP calls for Freephone/UK-wide inbound services. Calls inside our network would actually be a lot better quality using high definition voice codecs.
• What if I don’t use the service. Do I have to pay?
  Unfortunately yes. This is regulated by Ofcom and the UK government. Being telecommunications provider we also have to pay monthly fees for 03 numbers and 0800 numbers services and hence we cannot make it free of charge. Simple rule is: if you want to keep the number, you have to pay for it each and every month.
• Can I bring my existing number from a different provider to VoIPLine?
  Yes. We welcome your business and offer free 0800 number porting from other providers. 03 numbers can be ported at the same rate as any other GEO number.
• Why do I need a Freephone/UK-wide number?
  You can keep your 03 number or 0800 number for the life of your business, regardless of what Telco you use for any of the other services or even for Freephone/UK-wide number itself; Clients can reach your business at the cost of a local call from anywhere within the country on 03 number or completely free of charge on 0800 numbers; Improve your sales by making professional first impression to your customers; With VoIPLine you can get advanced functionality previously available to only large enterprises.
• How many numbers can I have?
  You can sign up for as many numbers as required. Many businesses use multiple 03 numbers or 0800 numbers to track performance of their advertising campaigns and alike.
• Are there any contracts?
  There is no lock-in contracts for 03 numbers or 0800 numbers provided by VoIPLine. You just need to give us 30 days notice if you’d like to quit.
• Are there any setup fees?
  VoIPLine Telecom does not charge for the connection of 03 numbers or 0800 numbers. For simple configurations, we don’t charge any additional setup fees, however there may be small setup fee for complex configurations of advanced features (if required); Please contact us with your requirements for quote.
• Is there any downtime if I transfer my number from another provider to VoIPLine?
  No, there will be no downtime to your service. VoIPLine Telecom will prepare all required routing rules before porting is completed.
• How long will it take to set up my new Freephone/UK-wide number?
  For new numbers, we will send you our welcome pack the same business day. In some cases, e.g. if application submitted late, it would be the next business day; For ported numbers, porting process takes 3-5 business days, but may depend on your existing carrier.
• How do I pay?
  In order to be able to offer the lowest rates possible, we have to minimise any time spent on payment collection and processing. All our systems are fully automated, allowing us to concentrate on customer service rather than billing processing. We offer two accounting methods: prepaid with automatic top up from credit card or postpaid with security deposit; Please contact us if postpaid account is required; We accept payments by credit cards (Mastercard and Visa) or by direct deposit to our bank account.
• Why are Freephone/UK-wide numbers better than landlines?
  03 numbers and 0800 numbers are used exclusively by businesses and therefore provide a better, more professional business image. You will also be able to keep 03 numbers or 0800 numbers for the lifetime of your business as they don't depend on location. 03 numbers are especially good for business with UK wide client base as it would only be a cost of a local call for the caller to call this number. 0800 Numbers can be dialled free of charge from all fixed phones and from some mobile phones. (carrier dependent)
• Where are you based?
  Our registered office is located in London, United Kingdom with our servers located in Reading, Berkshire datacentre.