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VoIPLine Telecom Support

3.0.2 Update

  • Browser and desktop Webphone:
    • ‘Services’ tab > Voicemail:
      • New column ‘Received on’
      • Now we display which ‘Inbound number’, ‘Internal number’ or ‘Website widget’ received the call before it went to voicemail
      • Works only for newly received voicemails
    • You can now prevent specific users from leaving ‘Queue’ or ‘Queue callback’ objects via the ‘Services’ tab > Queue membership:
      • Customer portal > ‘PBX’ tab > open ‘User’ object settings > Webphone > Disable ‘Queue membership’ control
    • CRM integrations:
      • If a user has the cloud storage call recording option activated, a link to the call recording will be automatically added to the note when the call is logged in the CRM system
      • Note: the link to the recording leads to the customer portal, which can only be opened by customer portal administrators with access to reports
  • PBX
    • We have adapted the interface of the PBX to a dark theme. Now the entire customer portal has a consistent look and feel
    • Note: you can switch between light and dark themes via the context menu in the upper right corner by clicking on your name
  • Customer portal
    • ‘Services’ tab > ‘SIP trunks’ section > Trunk licences:
      • Licences now have the names of the objects where they are used
      • Filters have also been added for quick search of the needed SIP trunk call plan
    • ‘Billing’ tab > ‘Account details’ > ‘Account administrators’:
      • Now you can reset 2FA for other administrators. Previously, this could only be done through the support team
      • We have also added a division between active and deleted administrators. Previously, they were all in one list
    • ‘Billing’ tab > ‘Account details’ > Service and shipping (postal) addresses:
      • You can now specify the name of the premises if it does not have a street number
support guy

A quick search will help you find the answers to most questions.
If you are unable to find a solution, please send a request to support@voiplinetelecom.co.uk