We've introduced a new PBX object called 'Contact match', giving you more flexibility in how incoming calls are routed based on your phonebook contacts.
When a call reaches the object, the system checks the selected phonebooks for a matching contact. If a match is found, the call follows the 'Matches' path. Otherwise, it follows the 'Doesn’t match' path.
This feature allows you to create personalised call routing scenarios. For example, you can direct calls from VIP customers to a dedicated team, prioritise existing clients or handle calls from unknown numbers differently.
With Contact match, you can build more flexible call flows and ensure callers are directed to the right destination.