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VoIPLine Telecom Support

User Portal and WebPhone Troubleshooting

In this article

 

Cannot Create a webphone (Warning of exceeding SIP devices Limit)

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Problem:        I cannot create a new Webphone

Cause:            Not enough SIP devices on the account

Solution:        Purchase or free up an additional SIP device

 

The webphone is blurred and a message displayed regarding User Object has no Webphone added

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Problem:       I cannot use Webphone

Cause:           User does not have Webohone setup

Solution:       Activate Webphone

 

Short Beeps and the call is cancelled when dialling out

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Problem:        I cannot make an outbound calls

Cause:            Webphone does not have access to Microphone

Solution:        Allow webphone access to Microphone via browser.

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If pop up for access comes up click, allow
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No notification of incoming calls

Problem:        I get no desktop notification when I am getting a call

Cause:            Webphone does not have access to Notifications

Solution:        Allow webphone access to notifications via the browser
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If pop up for access comes up, click allow
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This can also could be triggered by an option in the settings
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Calls are not reaching the Webphone

Problem:       Calls are not reaching the Webphone User

Cause:           Webphone is in Do Not Disturb or Call Flow issues

Solution:      Disable Do not disturb in the Webphone or review call flow

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support guy

A quick search will help you find the answers to most questions.
If you are unable to find a solution, please send a request to support@voiplinetelecom.co.uk