Dear visitor,
VoIPLine Telecom uses latest technologies in web development. Unfortunately your web browser is not supported and some parts of our web site may not be displayed correctly. Below are links to the latest versions of Google Chrome, Mozilla Firefox and MS Edge browser.

VoIPLine Telecom Support

How to set up a Call Diversion to an external number

In this article

How to set up a Call Diversion to an external number

  1. First head to the PBX section at the top of the customer portal page
    mceclip25.png
  2. Drag & drop the Call diversion object into the working area
    mceclip5.png
  3. Click the gear button to configure
    mceclip40.png
  4. Type in a name for the Call diversion object
    mceclip41.png
  5. Click on Add and then Type in the External number
    mceclip42.png
    mceclip43.png
    Please Note – You can enable the Call to confirm feature to avoid the system using a remote Voicemail system.
    mceclip44.png

  6. Click on Save.
    mceclip20.png
  7. You can connect the Inbound number object to the Call diversion object by joining the two red tabs
    mceclip45.png
  8. Click on Apply configuration
    mceclip48.png

 

Adding contact name to external number

 

Having multiple call diversion numbers can become tricky to manage. The Phonebook feature of the PBX can be used to give the external number a contact name on the PBX call flow page.

To do this, click the Phonebook setting icon on the PBX tab of the customer portal, and then add the contact name and their number. 
Important: For this to work, the number needs to be entered in E164 format
Example: 61400123123 instead of 0400123123

Once you click save, your call diversion external number should show like this:

support guy

A quick search will help you find the answers to most questions.
If you are unable to find a solution, please send a request to support@voiplinetelecom.co.uk